Almost 700 Emails Sent - 0 Opened

Posted July 24, 2019 at 11:04am | 5 Responses Resolved
Default avatar

Hello,

 

We have sent almost 700 emails and yet our dashboard says that 0 have been opened. Is this a mistake? Surely there must have been some email opened. Please let us know if there is something wrong with the API setup.

 

Thank you.

Philip avatar

Hi there,

I'm suspecting emails sent from Feedbackz, may have been put on hold in Amazon servers and usually this is due to not adding our email "[email protected]" to the Approved Senders list. You can check or add this here:

https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html (US marketplace) or

https://sellercentral.amazon.co.uk/gp/communication-manager/address-authorization.html (Europe marketplace)

In Approved Senders box, add [email protected] into that list. Click Done

Once you Approve the email, Amazon should gradually let the emails send through, however we are not certain as to how many emails they have kept on hold and for how long, and they may even have deleted some.

What you can do to catch-up on past orders which may have missed your emails is to create a new set of Hunts and target to past date range.

    

Philip avatar

Hi,

I wanted to do a quick follow-up if you were able to add our email "[email protected]" to your Approved senders list as mentioned from our previous response.

Let us know if you need further assistance.

Default avatar

I think we have to add [email protected] on each marketplace not only in UK

Philip avatar

Hi Louis, this needs to be added to every marketplace country.

Default avatar

Where can I setup this config on you screenshot? 

Phil September 10, 2019 at 1:03am

Hi Sascha, thank you for chiming in. You should see this option during new Hunt creation page, and look under Delivery Settings. You won't see this option in the existing Hunts.

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