Authtoken not valid

Posted May 15, 2018 at 9:24am | 3 Responses Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Good afternoon,

 

I have just recently signed up for 25 day free trial, i followed the proccess of connecting my account to amazon.

However i keep getting an error message when im inside the feedbackz dashboard etc. ( WE HAVE PROBLEMS WITH YOUR AMAZON ACCOUNT: AUTHTOKEN IS NOT VAILD FOR SELLER ID AND AWSACCOUNTID )

Can you show me how to fix this please?

Kind Regards

George

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi George,

Try to check on MWS Developer Permissions screen

https://sellercentral.amazon.com/gp/account-manager/home.html

try to see if Feedbackz is listed, and click Confirm Access, also try reviewing the details entered into the app, ensure the correct one is pasted in, sometimes the Marketplace ID can be mistakenly pasted in as they look a bit identical, also during copy-pasting there can sometimes be an extra space before and after the details or there could be a character left-out.

 

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Hi,

 

I will re authorise the developer again. May I have your Developers name:  and  Developer ID : please?

 

Kind Regards

 

George

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi George,

You can find these details here:

https://www.feedbackz.com/blog/connecting-feedbackz-to-your-amazon-account/

once you have your credentials, go back to Feedbackz click on "Companies" on the Dashboard, then from your Company name click on More dropdown menu, and click Sync, click Edit Credentials button, pick the Correct Marketplace (US or EU)and click Next, update Seller ID and MWS Auth token  (make sure there isn't an extra space or tab before and after each credentials during copy-pasting, also ensure there are no characters left-out), click Next and follow On-screen instructions (adding [email protected] to your Approved Senders list), once done click "Finish & Save sync"

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