Auto Delete Any Pending Emails For Opted-Out Buyers

Hey everyone,

We ran into a few delays releasing this feature, but now when one of your buyers has opted-out from receiving Amazon buyer-messages:

1. Feedbackz will automatically delete any Pending Emails associated with that buyer's order.
2. In addition; the initial email sent from our app that was rejected due to opt-out will not be counted towards your monthly email credit.

It only takes a couple minutes to set this up - You'll simply need to set up an auto-forward of those Your message to a buyer could not be delivered emails to your Feedbackz Auto-Delete email address.

You can find your Feedbackz Auto-Delete email address inside your app under the Buyers section in the Opted page. (https://app.feedbackz.com/opted)

To help you set up an auto-forward for your email address; we've included a list of popular email providers below.

• Gmail
• Yahoo
• Outlook.com
• GoDaddy
• cPanel
• Mail.com
• FastMail
• Namecheap
• Dreamhost
• Bluehost
• Rackspace
• FatCow
• AOL
• Network Solutions
• Media Temple
• Zoho

If you need further specific help; feel free to create a new ticket in our support forums. Or if it's a simple question, reply to this announcement thread.  =)

I was going to set up my gmail forwarding but I don't want all messages forwarded to Feedbackz. It had a confirmation code sent to Feedbackz but I am concerned about all my businesss emails going to feedbackz. Please assist.

Hi,

I'm confused. The "Your message to a buyer could not be delivered" emails that I receive from Amazon no longer include an order number.

Without any reference to an order or a buyer, how will Feedbackz know which buyer has actually opted out?

Am I missing something?

Hey Stephen,

I think you are right. It looks like you need to include the order # either in the subject line or maybe in the body of the email in order for Amazon to connect an email with a specific order. Makes sense, really. I've added the Order # to all of my subject lines. Hopefully that will sort it out.

Thanks for your help!

There has to be an easier way to resolve this - this is a pretty messy way to address this issue, also could you explain what the downside is to not implementing this?

The email we received didn't explain why we should want to implement this/ and look into it.

Given the order # concerns above it looks more complicated, and we won't be implementing until there is clarity on:

A) Why we should do it

B) Why you aren't implementing it automatically in your system if it's important

C) How to implement it effectively (so it captures all opt-outs)

Thanks

Hey Stephen,

Yes, adding the order number to the subject lines worked a treat. Since I made the change, all of the opt-out notifications from Amazon have included the order number.

I also set up auto-forwarding and the relevant buyers have been blacklisted by Feedbackz as expected.

It's all good.

J

Hi Stephen. I have had gmail send the code again and the confirmation code was not forwarded back to me. Is there anyway someone can assist? Thank you.

Still waiting to get the Verification code back from Feedbackz...

Hi,

I need help setting up this auto-delete feature as it is not straightforward and frankly quite complicated to do for someone with not so many IT experience.

Our domain was set-up with NameCheap.com and the email with their email service provider called Private Email (privateemail.com).

I would appreciate if someone from the Feedbackz Support Team can contact us to help us solve this issue.

Thanks,

Arturo

Hey guys!

Could you clarify where these emails show up in the feedbackz admin once it is working?  I am guessing Buyers > Blacklisted?

P.S. for anyone struggling with this, do yourself a favor and:

1. Add the [[OrderNumber]] variable to the subject lines of your Hunts.  This will ensure that Amazon picks up the order number and includes it on the "Your message not delivered" email, which is the key field Feedbackz needs for this to work.

2. Register a gmail

3. Change your amazon user login id to that gmail

4. Set up forwarding rules and any other forwarding rules you want.  We use a filter rule in gmail that automatically bypasses the inbox for these emails, forwards them to Feedbackz, and then archives them.  We use a Zapier rule to import anything left into Zendesk.

Good luck!