Connections Issue

Posted February 27, 2018 at 5:45am | 1 Response Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Hello, 

I connected your software with my sellercentral and sent you an invitation, but the invitation is still in "open" status. When I log in to your platform it shows that 7 emails were already sent, but amazon messages system shows that NO reviews were sent to buyers. 

Could you please check it on your side and help me to connect. I would like to start using your service finally. Hope you service is good and we can start to use it for all our consulting customers. 

Kind regards,

Tomas Chvatal

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Tomas,

It sounds like the emails are put on hold within Amazon, this can be due to our email ([email protected]) has not been added to your Approved Senders list.

To set this up, head over to:

https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html (US marketplace) or

https://sellercentral.amazon.co.uk/gp/communication-manager/address-authorization.html (Europe marketplace)

In Approved Senders box, add [email protected] into that list. Click Done.

Once you approve the email, Amazon will take those emails off hold and let them send through.

Start Your FREE Trial Today!

No Credit Card Required. Get setup and fully going in less than 5 minutes.

Start My 25 Day FREE Trial