Emails are not being sent out from Feedbackz

Posted October 3, 2019 at 4:14am | 2 Responses In Progress
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Dear team, 

We have the issue that for three of our four campaigns emails are shown as sent, but the opening rate is zero so we assume that the emails are not actually being sent. 

We have checked that [email protected] is approved as an email account in our Amazon settings. 

What more can we do now?? 

Regards, 

Julia

 

 

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Julia,

Thank you for letting us know about this, it's possible that the email "[email protected]" is not added yet to one of your Marketplace country. It is required that this email gets added to every Marketplace country.

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Looking at your Hunts I can only see UK Marketplace that shows an Open rate, however Spain, Italy and France doesn't have any, so it's more likely that these Marketplaces doesn't have the email "[email protected]" added yet to your Approved Senders list.

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