Emails not being sent?

Posted October 9, 2019 at 2:25pm | 3 Responses Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

It doesnt appear that any of my emails have been sent for the last month or so.  Can you take a look and see what the issue is? 

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi there,

Upon checking, I can see sent emails from last month. Do you mean to say there are no emails sent showing from Amazon messaging interface?

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Yes, that is correct.  I can see emails that were sent last month, but nothing since.  Has something changed that I was unaware of? 

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

It's possible you may have missed to add our email "[email protected]" to your Approved Sender's list, or if it was added before may have been inadvertently deleted.

So emails gettings sent from Feedbackz are being put on hold in Amazon's server.

To get this added, head over to:

https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html

In Approved Senders box, add [email protected] into that list. Click Done.

Once you Approve the email, Amazon should gradually get these emails taken off hold and let it sent through, however we are not sure how many emails they keep on hold and for how long they may have deleted portion of it.

You can still however catch up; by creating Past Order Hunts and set it to target past date range for the order dates you may have missed sending emails.

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