feedbackz doesnt detect BUYER NAME

Posted May 31, 2019 at 11:14am | 8 Responses Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

all emails sent today are showing the dynamic field  [Buyer Name]instead f the name itself. needless to say that these makes all emails useless.

 

can u please detect which emails have been sent with this mistake and correct the problem (recalling the emails sent and sending correct ones)?

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

I also noticed this problem. And I found all [[BuyerFirstName]] fields disappeared in our templates. Some back-end scripts or programs messed up our templates in feedbackz.

James avatar c43c4e35b82d7a44b60420bb1ad1afca40405c3123d7622b0c6e9a076e2338dc

Hey Michele & Joe,

Amazon made some changes recently to what data they are letting developers have access to. I am writing an Announcement on this right now and will post a link here within the next hour.

James avatar c43c4e35b82d7a44b60420bb1ad1afca40405c3123d7622b0c6e9a076e2338dc

Michele,

Phil should be contacting you soon in getting the correct credits fixed for you.

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Michele,

We sincerely apologize for any issues this has caused, we have scrubbed all templates of the [[BuyerName]] tag due to this recent change with Amazon, but unfortunately previous emails already in the queue have been sent out without the complete Buyer info but that should be the last of it, and moving forward will be the revised template without the buyer data.

In connection to this, we have to clear all Hunt with the Subject line containing the [[BuyerName]] tag and have to Pause your Hunts temporarily and we need your help to get the Templates re-assigned accordingly to their correct Hunts, after doing so you can then re-activate your Hunts.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

ok thanks, so What field will show instead of Buyer name? Did you find a way to pull the customers' name or did you just modified the hunt? If I get it well, now I need to reassign all hunts, is that right?

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

hi Phil,

 

i have reassigned the templates...coudl you please confirm it s all good now?

 

i saw that all dynamic fields for customer name have been taken off...is there anything we can do to pull in this data?

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Michele,

Yes I can see the Hunts have their correct templates set.

Regarding the Dynamic fields [[BuyerName]] that has been removed, this is related to Amazon's recent API changes as they are no longer allowing developers to pull Buyers data.

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