Looking to make purchase

Posted April 12, 2019 at 5:59pm | 2 Responses Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Looking for clarification of the Blacklist option.  If a buyer is blacklisted, can they leave further reviews?  are there emails blocked?  If so, do their emails go unanswered and therfore affect your Amazon communications metrics negatively?  Are they blocked from Purcahses as well?

Thank you for the opportunity.

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Oscar,

Thank you for reaching out to us, let me answer those questions for you.

Regarding your first question, once a buyer is added to the Blacklist in the app, this means no emails will get created or sent from your Active Hunts.  In reference to the communication metrics in Amazon this doesn't get affected since the only emails affected are the ones coming from Feedabackz, you can still respond to buyer messages in Amazon messaging center, and Purchases are not affected. =)

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Thank you for your response.  I appreciate you clearing that up for me.

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