Looking for clarification of the Blacklist option. If a buyer is blacklisted, can they leave further reviews? are there emails blocked? If so, do their emails go unanswered and therfore affect your Amazon communications metrics negatively? Are they blocked from Purcahses as well?
Thank you for the opportunity.
Thank you for reaching out to us, let me answer those questions for you.
Regarding your first question, once a buyer is added to the Blacklist in the app, this means no emails will get created or sent from your Active Hunts. In reference to the communication metrics in Amazon this doesn't get affected since the only emails affected are the ones coming from Feedabackz, you can still respond to buyer messages in Amazon messaging center, and Purchases are not affected. =)
Thank you for your response. I appreciate you clearing that up for me.