no emails opened

Posted September 10, 2019 at 7:27pm | 1 Response Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

none of our emails show an open rate, are they actually being sent?

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Marco,

It's possible that you may have missed to add our email [email protected] to your Approved Senders list, so emails sent from Feedbackz server are being put on hold in Amazon servers. To get this added go to:

https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html (US marketplace) or

https://sellercentral.amazon.co.uk/gp/communication-manager/address-authorization.html (Europe marketplace)

In Approved Senders box, add [email protected] into that list. Click Done.

Once added, emails on hold will get sent out gradually, however we're not certain as to how many emails Amazon puts on hold and for how long, and they may delete some portion of it.

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