No emails opened (on a +1.300 sample)

Posted January 18, 2019 at 7:51am | 3 Responses Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Hi, 

According to the dashboard, more than 1.300 emails have been sent and 0 have been opened since we started working with Feedbackz...

This rate MUST mean that there's something wrong... In fact, I know a person who bought one of our products and never received a message...

Could you please clarify what is going on?

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi there,

Thank you for reaching out to us with your concern.

First, I'd like you to check if you have added our email "[email protected]" to your Approved Senders list:

https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html (US marketplace) or

https://sellercentral.amazon.co.uk/gp/communication-manager/address-authorization.html (Europe marketplace)

If not, add the email in Approved Senders box and click Done.

If the email was not added previously, the emails sent from Feedbackz were put to hold in Amazon, but as soon as you add the email Amazon will take these emails off hold and will let it send through (may take up to 24 hours to reflect in your Amazon messaging interface), however we are not certain as to how many emails Amazon keeps or for how long, they may delete some portion of the emails.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Hi Phil!

I checked and you were correct. The email "[email protected]" was not added in our Approved Senders list. 

I already fixed this issue. 

I do have a question, how can we check if the emails that are supposed to be on hold were actually sent? According to Feedbackz it has sent around 1.300 emails which we now know hasn't happened... 

How can I access the amazon messaging interface to verify this? should feedbackz update this information on the dashboard?

Thanks for your help!

 

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi,

So with our app, we have no way of checking whether or not the email was succesfully sent out by Amazon, you can check it here instead: https://sellercentral.amazon.com/messaging/inbox  and change the filter from Response needed to Sent messages.

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