According to the dashboard, more than 1.300 emails have been sent and 0 have been opened since we started working with Feedbackz...
This rate MUST mean that there's something wrong... In fact, I know a person who bought one of our products and never received a message...
Could you please clarify what is going on?
Thank you for reaching out to us with your concern.
First, I'd like you to check if you have added our email "[email protected]" to your Approved Senders list:
https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html (US marketplace) or
https://sellercentral.amazon.co.uk/gp/communication-manager/address-authorization.html (Europe marketplace)
If not, add the email in Approved Senders box and click Done.
If the email was not added previously, the emails sent from Feedbackz were put to hold in Amazon, but as soon as you add the email Amazon will take these emails off hold and will let it send through (may take up to 24 hours to reflect in your Amazon messaging interface), however we are not certain as to how many emails Amazon keeps or for how long, they may delete some portion of the emails.
I checked and you were correct. The email "[email protected]" was not added in our Approved Senders list.
I already fixed this issue.
I do have a question, how can we check if the emails that are supposed to be on hold were actually sent? According to Feedbackz it has sent around 1.300 emails which we now know hasn't happened...
How can I access the amazon messaging interface to verify this? should feedbackz update this information on the dashboard?
Thanks for your help!
So with our app, we have no way of checking whether or not the email was succesfully sent out by Amazon, you can check it here instead: https://sellercentral.amazon.com/messaging/inbox and change the filter from Response needed to Sent messages.