Order despatch emails are arriving after delivery and not before!

Posted March 16, 2019 at 4:25pm | 4 Responses Open
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

I have an hunt email to the customer thanking them for their order, which is scheduled for ASAP at 12:00pm (8pm GMT).  But the emails are not being sent until the following day, which is after the delivery of the item!

Can you assist?  Thanks in advance,

Stuart

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Stuart,

I'm sorry to hear about that, it looks this could be due to slight delay on Amazon, oftentimes when an order goes into "Complete" stage within Amazon, and they send us the order data, there is a delay and sometimes hours later before we get it, thus emails will get created and scheduled a little later than expected.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Sorry I do not accept this.  Especially since we are on the GMT time zone... our day is finished as yours is starting and times for despatch reflect this already.  Please can you investigate this rather than providing a vanilla response, as receiving the email after delivery makes the Hunt option redundant!?  Thank you.

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Stuart,

I consulted this with our Devs and have confirmed that "ASAP" in the app have always been set to send email the next day with the selected time, we will have our Dev teams investigate further to see if they can improve this logic despite some delays on Amazon's API.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Thank you, because the following day when we are posting on a Nextday service is pretty useless, im sure you'll agree!?

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