Product Review Tracker

Feature Posted January 20, 2017 at 3:29pm | 7 Comments
James avatar c43c4e35b82d7a44b60420bb1ad1afca40405c3123d7622b0c6e9a076e2338dc

Hey everyone,

I'd like to announce a feature we're putting into a public beta. It's a product review tracker which notifies you by email every time there is a new product review on your ASIN.

You'll find this under Reputation up at the top navigation. You'll want to first add your ASIN that you want to track under the Manage link on the left (note: use just the parent ASINs).

And then you'll want to turn on the email notifications under the Alerts link on the left. Select to be notified for only product reviews that fall within a certain star rating and you are all set.

Any new reviews regardless of star rating will appear inside the app here, but only those that fit that criteria you set in Alerts will be emailed to you.

This is in beta form right now; so we'll iron out any kinks and polish it up over the weeks.

We also have quite a bit up our sleeves, but are working really hard behind the scenes to make them public. Over the next month; you should see a lot more various feature releases being accessible.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

This will be a fantastic feature! Well done to you and your team.

Hopefully there are not too many teething issues and I look forward to using.

James Fend January 24, 2017 at 11:18am

Thanks Andrew! =)

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

sweet!

James Fend February 7, 2017 at 2:53am

Thanks JM!

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Nice! Good job

James Fend February 7, 2017 at 2:53am

Thank you..!

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Love this feature already. 

 

Any chance you have an update planned in the future that places the review directly in the email so we don't have to exit the email to login and see it?

Stephen February 25, 2017 at 5:32pm

Hey David, That is an excellent suggestion! We are going to add that on this week. =)

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

I'm finding these notifications to be incomplete (not all reviews are caught) and very slow. Are you guys aware of this?

Stephen March 15, 2017 at 10:27pm

Hey CW, sure thing. Are you using the parent ASIN? Also; about how slow are the responses coming? We have it running daily, so it doesn't import exactly when the review is actually left.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

I am using the parent ASIN, yes. I have no variations. The responses do come in at varying times, but now that you mention that it is a daily import, this does make sense. For this to be truly useful (E.g. responding to negative reviews), I would like to see an increase in frequency, ideally to hourly, although I don't know how this fits with MWS' rate limiting. I am certain that a customer's likelihood of responding to outreach on negative feedback decays exponentially.

Stephen March 16, 2017 at 5:09pm

Got ya. I'll talk with the dev team on this and possibly making it two times a day. The way the reviews are pulled are not provided by Amazon's API so they have to be manually scraped. You can imagine doing this hourly for thousands of users with thousands of products; it would way overload the resources.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6
Sure can imagine it. My company (employer) manages billions of requests a day on its own in-house infrastructure. It is possible with the proper infrastructure. I would pay for increased frequency, as there is quantifiable benefit to my business. I can imagine how it would be difficult on your own infrastructure, butif you are on the cloud, it should be simple. Hell, I'll do the math for you to make sure that you get a margin.
Stephen March 17, 2017 at 2:01pm

Hey CW, I do agree. It's something I'll talk with the dev team. I am not sure how fast it would get on our feature roadmap. Most of our stuff is on AWS. =)

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