Says emails sent, but customers say they haven't received them

Posted April 29, 2019 at 11:58am | 3 Responses Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

How can I tell if the emails have been sent?  I checked with a customer and they said they havent received anything? Where do the emails go? Directly to email or through Amazon messages? I sent 280 messages to repeat customers, do they get multiple messages if they have multiple reorders?

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Amanda,

It's possible that you may have missed to add our email "[email protected]" in your Approved Senders list, so emails sent from Feedbackz are being put to hold in Amazon's servers. To get this added go to:

https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html (US marketplace) or

https://sellercentral.amazon.co.uk/gp/communication-manager/address-authorization.html (Europe marketplace)

In Approved Senders box, add [email protected] into that list. Click Done.

Once you approve the email, emails put to hold in Amazon will be sent out gradually.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Thanks Phil, can you please answer the remaining 3 questions? I can see the sent messages in the seller/buyer messages but they have no formatting or images. Are they also receiving emails or only messages to this messaging center? Will duplicate emails be sent to a person who has reordered several times?

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c

Hi Amanda,

The formatting in Amazon messaging interface is only plain text format but what the buyers actually sees in their inbox is exactly the same in your template. Regarding the repeat buyers, yes buyers will get multiple messages as emails are created per order, but you can manually blacklist a buyer under Buyers section in the app.

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