Posted July 9, 2019 at 8:57am | 1 Response Resolved
Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6


i started free trail, it still says syncing

Philip avatar ba13b49e0b70fe5c2a41d61f1916644480badf3647e64228f87e0c93ab87d02c


Upon checking, it looks there is "Access denied" error to your Amazon credentials entered into the app, try to review the details entered make sure there is no extra space before or after each credential or any missing character from here:

Sometimes, the seller ID can be swapped with Marketplace ID, as the format is similar.

You may want to try the steps again in Syncing your Amazon account.

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