Just wanted to send a message to our users and future users that Feedbackz is 100% compliant with Europe's new General Data Protection Regulation policy (aka GDPR).
1:29pm PST - Please see below for my reply with even more clarification about GDPR and how it affects Feedbackz and Amazon's buyer-messaging.
im afraid but I think guys need to supply EU customers with a DATA PROCESSING CONTRACT BASED ON GDPR...
Wow Guys.. You didn't get the point!
Peter, I'd love to hear more.
Again; I can't even give a template or outline because it's an actual legal document in where every seller would have a custom one depending on what all they do, use, etc. with their Amazon account and selling activities.
I can however help with as much as I know about GDPR and making things compliant.
In short; the actual process of sending follow-up messages post-purchase is under no threat by GDPR. Meaning you can still do this. Amazon takes care of the only clause of "un-subscription" and the stuff around opting-in because a buyer essentially agrees to Amazon's terms during purchase.
I'll be here by this thread if any European sellers have any questions!
thanks for your reply.
As far as I know, every European company who uses a service provider that processes personal data (like feedbackz) must have a commissioned processing contract based on GDPR. This contract is mandatory for European companys to use data processing providers.
For further information please have a look here: https://www.activemind.de/en/data-protection/documents/commissioned-processing-contract/
There's also a contract template available for download.
Hey Alex, Thanks for the link and and explanation. Will do more researching. It appears to be so much confusion, mis-information, and contradictions.. Will spend this week trying to go through the spaghetti. Thanks again.