Just wanted to send a message to our users and future users that Feedbackz is 100% compliant with Europe's new General Data Protection Regulation policy (aka GDPR).
1:29pm PST - Please see below for my reply with even more clarification about GDPR and how it affects Feedbackz and Amazon's buyer-messaging.
im afraid but I think guys need to supply EU customers with a DATA PROCESSING CONTRACT BASED ON GDPR...
Wow Guys.. You didn't get the point!
Peter, I'd love to hear more.
Hey Alex and Peter,
Wanted to write this in a seperate post on this thread. I'd love to hear more on what you guys have as it is concerning if we are indeed way off.
GDPR is more so a regulation in place to have a better uniform and framework of guidelines about data; better clarifying what data is collected, how it is used ("processed"), what happens when data is breached, contact information, etc.
By now; I'm sure you've seen and encountered many emails from all kinds of apps and websites and services about them updating their policies, etc. Good companies already had solid Privacy Policies that followed current data laws and good data protection practice in general. And you will also see that not much is changed within their own Policies but small additions as much of the information requested by GDPR has already been met with their previous versions.
Again; I thank you all for your attention to concerns and I definitely want to hear more from you. I wanted to kind of brain-dump in more detail about GDPR from my current understandings to see where the dis-connection may fall at.
I'll be on stand-by all day today and tomorrow for any replies to this thread.
Again; I can't even give a template or outline because it's an actual legal document in where every seller would have a custom one depending on what all they do, use, etc. with their Amazon account and selling activities.
I can however help with as much as I know about GDPR and making things compliant.
In short; the actual process of sending follow-up messages post-purchase is under no threat by GDPR. Meaning you can still do this. Amazon takes care of the only clause of "un-subscription" and the stuff around opting-in because a buyer essentially agrees to Amazon's terms during purchase.
I'll be here by this thread if any European sellers have any questions!
thanks for your reply.
As far as I know, every European company who uses a service provider that processes personal data (like feedbackz) must have a commissioned processing contract based on GDPR. This contract is mandatory for European companys to use data processing providers.
For further information please have a look here: https://www.activemind.de/en/data-protection/documents/commissioned-processing-contract/
There's also a contract template available for download.
Hey Alex, Thanks for the link and and explanation. Will do more researching. It appears to be so much confusion, mis-information, and contradictions.. Will spend this week trying to go through the spaghetti. Thanks again.
However, if you don't hold the Privacy Shield certificate, the commissioned processing contract has furthermore to be extended with the European Standard/Model Contract Clauses.