Updates To Privacy Policy & Terms Of Service

Fix Posted May 23, 2018 at 5:55am | 12 Comments
James avatar c43c4e35b82d7a44b60420bb1ad1afca40405c3123d7622b0c6e9a076e2338dc

Hey all,

Just wanted to send a message to our users and future users that Feedbackz is 100% compliant with Europe's new General Data Protection Regulation policy (aka GDPR).

We have updated our Privacy Policy and Terms Of Service to reflect any new terms and conditions GDPR requires.

In short; most of our current TOS and Privacy Policy did not have to change much as GDPR was not that far off from current privacy and data laws; however, a few things such as data processing and other specific information concerning data requested from GDPR has been added.


James F.

1:29pm PST - Please see below for my reply with even more clarification about GDPR and how it affects Feedbackz and Amazon's buyer-messaging.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Hi there,

im afraid but I think guys need to supply EU customers with a DATA PROCESSING CONTRACT BASED ON GDPR...




James Fend May 24, 2018 at 2:40pm

Thanks for the concern. To our understanding and research and other SaaS operators. That is inside the Privacy Policy. Data Processing clauses have always been in our Privacy Policy since 2014 with some minor revisions for GDPR. The Privacy Policy itself is the contract that was in agreement when signing up for the account via Terms of Service.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Wow Guys.. You didn't get the point!

James Fend May 24, 2018 at 2:41pm

Peter, I'd love to hear more.

James avatar c43c4e35b82d7a44b60420bb1ad1afca40405c3123d7622b0c6e9a076e2338dc

Hey Alex and Peter,

Wanted to write this in a seperate post on this thread. I'd love to hear more on what you guys have as it is concerning if we are indeed way off.

To our understanding and other app operators across the board; GDPR does not restrict current or continued use of requesting feedback follow up messages or emails. Since our app is really just an "automation" tool on the backbone of Amazon's buyer-messaging platform; if GDPR affected or restricted the actual use of follow-ups for Europe, Amazon would have to change their Terms of Use for their buyer-messaging platform which then would effect sellers and trickle unto MWS developer's Privacy Policy and TOS's. 

GDPR is more so a regulation in place to have a better uniform and framework of guidelines about data; better clarifying what data is collected, how it is used ("processed"), what happens when data is breached, contact information, etc.

All of which was already majorly inside the Privacy Policy, but we've revised to add even more to it to follow more specific things GDPR wanted outlined and stated inside Privacy Policies across the board.

By now; I'm sure you've seen and encountered many emails from all kinds of apps and websites and services about them updating their policies, etc. Good companies already had solid Privacy Policies that followed current data laws and good data protection practice in general. And you will also see that not much is changed within their own Policies but small additions as much of the information requested by GDPR has already been met with their previous versions.

Again; I thank you all for your attention to concerns and I definitely want to hear more from you. I wanted to kind of brain-dump in more detail about GDPR from my current understandings to see where the dis-connection may fall at.

I'll be on stand-by all day today and tomorrow for any replies to this thread.


James avatar c43c4e35b82d7a44b60420bb1ad1afca40405c3123d7622b0c6e9a076e2338dc

On the flip side; there are two areas here for GDPR. Feedbackz's Privacy Policy and then the Seller's Privacy Policy.

That is where the grey area starts. A privacy policy is actually a legal document, and there is no way I can provide that. I am no lawyer and I also have no idea what other third-party services you use as a seller because all of that would need to be included into your Privacy Policy if you are posting it under your Seller Profile in Seller Central.

I can give some advice however; in the case of using only Feedbackz, you fall under the 'data processor' definition. The main points you'll need to identify within your own individual Seller's Privacy Policy is:

  • What specific data points you are collecting like buyer name, address, phone, etc.
  • How you use this data and it's purpose (for each service like Feedbackz, etc.)
  • What happens during data breaches (in Feedbackz's case, you don't store data so likely no breach unless you do with MWS API in other ways)
  • Contact information

Again; I can't even give a template or outline because it's an actual legal document in where every seller would have a custom one depending on what all they do, use, etc. with their Amazon account and selling activities.

I can however help with as much as I know about GDPR and making things compliant.

In short; the actual process of sending follow-up messages post-purchase is under no threat by GDPR. Meaning you can still do this. Amazon takes care of the only clause of "un-subscription" and the stuff around opting-in because a buyer essentially agrees to Amazon's terms during purchase.

I'll be here by this thread if any European sellers have any questions!


Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Hi James,

thanks for your reply.

As far as I know, every European company who uses a service provider that processes personal data (like feedbackz) must have a commissioned processing contract based on GDPR. This contract is mandatory for European companys to use data processing providers.

For further information please have a look here: https://www.activemind.de/en/data-protection/documents/commissioned-processing-contract/

There's also a contract template available for download.



James Fend May 27, 2018 at 10:36pm

Hey Alex, Thanks for the link and and explanation. Will do more researching. It appears to be so much confusion, mis-information, and contradictions.. Will spend this week trying to go through the spaghetti. Thanks again.

Default avatar 50571a7d6fb7dde1bec3980a534781c64292c4c1b5190fb185ba746a72ad6ea6

Your Privacy Policy and Terms of Service are insufficient, a contract is mandatory. Many service providers that I know have the possibility to sign the contract online, that's much more comfortable as printing the contract and signing it.

However, if you don't hold the Privacy Shield certificate, the commissioned processing contract has furthermore to be extended with the European Standard/Model Contract Clauses.

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